Frequently Asked Questions

Archive 2024-2025

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Additional Resources

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Account & ID Card Information

Benefits

Benefit Information

Advantages of Membership

Enroll/Cost

For information on cost, enrollment, adding dependents, qualifying events, click here to be directed to The Texas A&M University System Benefits Website.

Continuation Insurance

Claims

If you seek care from a network provider, this provider will submit claims for you on your behalf. If the Provider does not file the claim for you, then you can file the claim by submitting a BCBSTX Claim Form along with an itemized bill and proof of payment (if you paid for the service) directly to BlueCross BlueShield of Texas.

Always retain copies for your records.

View Claims Online

Access Medical, Dental, Prescription, and International* Claim Forms

*International Claim Form used to submit claims for benefits for covered services received outside the United States

  • Click on the Form Finder and complete claim form, attach the completed form and the original bill issued by the provider and select "Claims Submission Attachments" in the subject dropdown, or; mail the the form and the original bill issued by your provider to the address printed at the top of the claims form.
  • Allow 30 days for the claims review.  You can view the status of your claims in your Blue Access for Members (BAM) account.

Regulatory Notices

Enhanced Products

Optional Dental Coverage

Offered in partnership with BCBS

Optional Vision Plan

Offered in partnership with BCBS

Contact

Enrollment Information

Benefits/Claims

Blue Cross and Blue Shield of Texas
PO Box 660044
Dallas, TX  75266-0044
1 (855) 267-0214
BCBS Customer Service
1 (800) 451-0287
Medical Provider Call
1 (800) 581-0368
24/7 Nurseline

BAM Internet Help Desk

If you have any questions about BAM, please call the Internet Help Desk at 888-706-0583.
The Internet Help desk is available 24 hours a day, 7 days a week.

Texas A&M Student Dental

1 (800) 521-2651
Customer Service

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In The Moment Counseling

Academic Student Assistance Program (ASAP)

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected